Tendering procedures for hearing aids


On behalf of the five regions, Amgros procures and invites tenders for hearing aids and supplementary devices for public hearing clinics, with high demands on technology and quality. We carry out our tendering procedures in accordance with the Danish Act on Tendering Procedures, and contracts usually have a term of three to four years. The most recent framework agreements entering into force on 1 March 2025 cover 430,000 hearing aids at a total value of around DKK 800 million, including supplementary devices, over a period of four years.

Barn med høreapparat på klinik

Photographer: Anne-Li Engström

Every year, public hearing clinics and pool clinics supply about 115,000 of the around 175,000 hearing aids delivered to citizens in Denmark.

Even though tendering procedures for hearing aids constitute a small part of Amgros' annual turnover, it is important work and has great significance for the wellbeing of this group of people. Our task is to ensure high-tech equipment with the best possible quality and scope for about 20 public clinics as well as selected private clinics, most often hearing clinics, that service citizens on behalf of the public sector.

In addition to the tenders for hearing aids, Amgros also conducts tenders for batteries, covering all hearing aid batteries, regardless of whether the hearing aids were provided through the public system or privately. The framework agreement has a value of approximately DKK 80 million over a four-year period.
SUPPLIERS OF HEARING AIDS

Suppliers should also be able to see the benefits in supplying a broad range of products and it should be attractive to them to take part in tendering procedures for hearing aids. Therefore, we ensure fair and uniform treatment for all interested tenderers.

Consequently, we conduct all our tenders in accordance with public procurement legislation and publish our tenders for hearing aids on the EU’s procurement portal.

We often enter into long-term agreements that typically run over four years. In this period, suppliers have the option to replace their range every six months in line with technological developments. This ensures that clinics and citizens with loss of hearing constantly have access to new technology in the area.

Here you can find an overview of which devices are available at public clinics. The product range is adjusted every six months.

The range includes the hearing aids available at public hearing clinics as well as at private clinics (“pool clinics”) that dispense hearing aids on behalf of the public sector.
The overview is intended for clinical staff and may be difficult to understand for the general user, but for experienced users it can be a useful reference—for example, to check whether a specific device is available in public clinics.

Hearing aids are selected based on the individual user’s needs, following a professional assessment and in accordance with the framework agreement. As a user, you cannot freely choose between the devices listed.



EXPERT COLLABORATION

At Amgros, we prepare our tendering procedures for hearing aids 1½ years before the actual delivery period. This work is carried out in close collaboration with the five regions and clinical experts, including physicians, speech and language therapists, assistant audiologists and technical personnel. All this ensures the best possible products for citizens.

Amgros keeps up-to-date on new developments in the area. This applies not only to technological developments, but also to legislative amendments and their implementation. Amgros helps implement legislative amendments whenever this is relevant, and when we consider it important for us to be involved in order to ensure the best possible treatment for citizens in the future.

All amendments related to hearing difficulties and hearing aids in Denmark may have implications for future tendering procedures, and therefore we constantly have to stay abreast of new developments.

THE PATIENT GROUP
All Danish citizens with hearing loss can receive treatment at a public hearing clinic. However, unlike private clinics, public hearing clinics are responsible for hearing aids for children, young people, and citizens with complex hearing loss. Therefore, in collaboration with clinical experts, we place particular emphasis on ensuring that product requirements take into account the specific needs of these groups.

This means, among other things, that public hearing clinics can offer hearing aids that support children in their language development—from infancy throughout their school years. It also includes hearing aids that are easy to operate for citizens with reduced motor skills.
Amgros places high demands on technology and quality in our tendering procedures for hearing aids. This means that public hearing clinics can provide the very latest technology for people with hearing loss.
Lisbeth Kjems Christensen,
Team Lead

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Tendering procedures for hearing aids

Supply of hearing aids

Our logistics department serves public hearing clinics throughout the entire term of the agreement. We ensure that hearing clinics always know whether citizens are entitled to receive a new hearing aid.

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Lisbeth Kjems Christensen

Team Lead - Medical devices

I'm responsible for leading and prioritising tendering procedures and contract follow-up in the Medical Devices team for procedures under the Regions Joint Procurement (RFI), hearing aids, batteries and other tendering procedures that are not part of the medicines area. The team works closely with regions, user groups, suppliers and hearing clinics to secure well-functioning agreements.