Amgros informs the hospital pharmacies when we have set up an agreement to purchase a pharmaceutical. After this, hospital pharmacies send their purchase orders to the supplier, which then sends the pharmaceuticals to the hospital pharmacies. There is a total of around 300,000 order lines every year. We use a well-developed and automated system so that product flows and cash flows are efficient and secure, In by far the majority of cases, the suppliers deliver pharmaceuticals completely as planned. Sometimes there are back orders of pharmaceuticals purchased according to an agreement. In these situations, Amgros’ task is to find alternative solutions.
It is important for Amgros to create the best possible conditions for our suppliers. As a link between the two parties, hospital pharmacies and suppliers, we ensure that there is a balance between demand and supply throughout the entire supply chain. All parties must have the necessary information on time in order to react.
Amgros places demands on our suppliers. These demands are specified in our calls for tenders and contracts. They are underpinned by our Supplier and Tendering Portal, which describes in detail our expectations for cooperation. The requirements include delivery times, quality and shelf life. We expect that all suppliers live up to the requirements and we continuously monitor supplier performance.
Amgros places priority on close dialogue with all our suppliers. It is important for us to be open and to listen to suppliers so that we know about the issues they are facing. This means we can help them to deliver on time.
In addition to daily dialogue on operations, we regularly inform all suppliers about how we assess their performance. This is either via a letter or through dialogue meetings, at which we also listen to our suppliers views on the cooperation.
Head of Logistics
My job is to secure supplies to the hospitals and develop logistics in collaboration with hospital pharmacies and suppliers. Furthermore, I make sure that we follow up on contracts for pharmaceuticals and hearing aids.